Updated October 14, 2026. This is the archive of the maintenance notice published on September 30, 2021. It announced that New Hope Feed would be unavailable during work beginning on September 30 at 00:00. A restoration notice was subsequently published on October 12, 2021. This page is not a live service-status indicator.

Quotes have stopped: what to check first

An unchanged price alone does not establish an outage. The trading session may be closed, the instrument may have no updates, or a market-data subscription may be inactive. Record the time of the last received update and the instrument first. Then check whether other prices from the same source are changing.

Separate the investigation into four parts: the data source, connection, instrument subscription and application message processing. Check the trading connection separately. Receiving quotes does not prove that orders can be sent, and an available trading account does not prove that the data is fresh.

A diagnostic sequence without random changes

1. Check the trading session and exact instrument name, including any suffix.

2. Review connection state and authentication messages.

3. Check the data subscription and the time of the last logged event.

4. Compare the affected instrument with another available instrument from the same source.

5. Check network connectivity and computer or VPS resources, retaining the initial observations.

6. Change one parameter at a time and record the result of each action.

For example, updates for instrument A stop while B continues through the same connection. That is a reason to investigate A's session and subscription, rather than immediately declaring the entire feed unavailable. If both stop and the log records a disconnect, the connection deserves priority. These are diagnostic hypotheses, not established explanations for a particular incident.

What to preserve for support

• The product name and exact application version.

• The data source, instrument and account type, without a password.

• The problem's start time, time zone and last update time.

• The state of other instruments and connections.

• A few log lines before and after the error.

• Actions already attempted and their outcomes.

If you use MetaTrader 5, its official logging documentation distinguishes platform and Expert Advisor journals; journal time uses the computer's time zone. Check another application's own time format rather than assuming it matches. Remove keys, passwords and unnecessary personal details before sharing logs.

Why a connection indicator is insufficient

“Connected” is useful information, but it does not replace a check of quote freshness. The reverse also matters: the absence of a separate heartbeat message does not always mean a disconnect. For example, the cTrader FIX API FAQ explains that a quote feed may not send heartbeats while quotes are streaming. This is a protocol-specific behaviour, not a rule to apply to every connection.

Our quote-feed guide explains the distinction between source time and receipt time. The article on VPS hosting for trading adds context for the network part of the investigation.

When to resume operation

Establish the broker's current order and position state first. Do not assume an unacknowledged order was unfilled merely because a response was missing. Resume automated actions according to the documented procedure after checking data and account state. The post-restoration checklist describes that sequence.

If the cause is unclear, send the collected information through the New Hope contact form. A notice from 2021 does not replace a current support response about your version and connection.